Shipping Policy
Effective Date: [8/1/2025]

Thank you for shopping with Frequency Healing House. We’re committed to delivering your items with care and transparency. Please read our shipping policy carefully before placing an order.

📦 Order Processing Time
 

• Orders are processed within 2–4 business days (excluding weekends and holidays).
   

• During peak times, holidays, or new product launches, processing may take up to 7 business days.
   

• You will receive an email confirmation with tracking information once your order ships.
   

🚚 Shipping Rates & Delivery Estimates

Domestic Shipping (U.S.):
 

• Standard Shipping: $4.95 flat rate (3–7 business days)
   

• Free Shipping on orders over $75
   

• Expedited shipping options may be available at checkout

International Shipping:
 

• International shipping rates vary by country and will be calculated at checkout.
   

• Delivery times typically range from 7–21 business days, depending on destination and customs processing.
   

🌍 Customs, Duties & Taxes (International Orders)
 

• All international orders may be subject to import duties, taxes, and fees imposed by your country’s customs office.
   

• These charges are not included in your shipping fee and are the responsibility of the customer.
   

• Frequency Healing House is not responsible for delays or additional fees caused by customs.
   

⚠️ Potential Shipping Delays & Service Interruptions
While we do our best to meet all estimated delivery windows, the following may cause delays:
 

• Weather conditions
   

• Carrier service disruptions
   

• High-volume seasons (e.g., holidays)
   

• Natural disasters or local emergencies
   

• Customs or import issues (for international orders)
   

Frequency Healing House is not liable for shipping delays once your order has left our facility.

📬 Incorrect or Incomplete Address
Please double-check your shipping address before placing your order.
 

• We are not responsible for packages returned due to incorrect, incomplete, or undeliverable addresses.
   

• If your order is returned to us, you may request a reshipment (additional shipping fees will apply).
   

📦 Lost or Damaged Packages
 

• If your package is marked as delivered but cannot be found, please check with neighbors or your local postal carrier first.
   

• If your package arrives damaged, contact us within 48 hours with photos and your order number.
   

• We will assist in filing a claim with the carrier and may offer a replacement depending on the situation.
   

⚖️ Shipping Legal Disclaimer
By placing an order with Frequency Healing House, you agree to the following:
 

• Once a package leaves our facility and is in the hands of a shipping carrier, we are not liable for any lost, stolen, delayed, or damaged packages.
   

• We are not responsible for any customs-related delays or charges.
   

• We reserve the right to update this shipping policy at any time to reflect changes in carrier pricing, fulfillment timelines, or company policies.
   

💌 Need Help?
If you have questions about your order or shipping status, please contact us at:

📧 [Amy@frequencyhealinghouse .com]

📍 Frequency Healing House | [3309 Forest Creek Dr. Suite 201. Round Rock Tx. 78664